Status information pursuant to § 11 Insurance Mediation Directive
DR-WALTER GmbH has received the permission to act as a multiple agent from the competent Chamber of Industry and Commerce (IHK Bonn/Rhein-Sieg) pursuant to § 34d par. 1 Industrial Code (Gewerbeordnung).
Competent authority: IHK Bonn/Rhein-Sieg,
Bonner Talweg 17, 53113 Bonn,
Tel: +49 228 2284-0, Fax: +49 228 2284-170,
www.ihk-bonn.de, of which we are a member.
DR-WALTER GmbH is registered in the Register of Insurance Brokers (Versicherungsvermittlerregister) under number D-QAMW-L7NVQ-57. This entry can be reviewed online at www.vermittlerregister.info or in the Register of Insurance Brokers (Versicherungsvermittlerregister) at Deutscher Industrie- und Handelskammertag (DIHK) e. V., Breite Straße 29, 10178 Berlin, Tel: +49 180 6005850 (fixed line price 20 cents/call, highest rate on mobile phones is 60 cents/call).
The respective professional regulations can be found and downloaded at www.gesetze-im-internet.de, a homepage run by the German Federal Ministry of Justice together with juris GmbH.
DR-WALTER GmbH holds a direct interest of 100% in voting rights of DR-WALTER Versicherungsmakler GmbH. No insurance company or parent company of an insurance company has a direct or indirect interest of more than 10% in voting rights or capital of DR-WALTER GmbH.
Unless otherwise agreed, our insurance policies are governed by German Law.
The complaint management of DR-WALTER GmbH is based on the Report on Best Practices by Insurance Undertakings in handling complaints of EIOPA (European Insurance and Occupational Pensions Authority).
You have the possibility to contact for complaint the respective departments, the complaint manager (sandra.karnstedt-panienka(at)dr-walter.com) or you could use the Contact Form.
In case of appeal, the responsible supervisory authority is the Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, Bereich Versicherungen, Graurheindorfer Str. 108, 53117 Bonn). In case of appeal, you are furthermore entitled to apply to an extra-judicial arbitrator:
Versicherungsombudsmann e. V., Postfach 08 06 32, 10006 Berlin, www.versicherungsombudsmann.de (insurance ombudsman)
Ombudsmann Private Kranken- und Pflegeversicherung, Postfach 06 02 22, 10052 Berlin, www.pkv-ombudsmann.de (ombudsman for private health and long-term care insurance)
The European commission offers a platform for online dispute settlement. The platform can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.
We do not participate in dispute resolution proceedings before a consumer arbitration board.